OEM-EMS Provider Program Management and Governance Guide

Program Risk Mitigation | PDF | $149

The contract is signed. The program is on-boarded. And then what? Most OEM teams manage EMS provider relationships reactively, responding to problems instead of preventing them. Programs that drift into cost overruns and missed deliveries almost always share the same root cause: no governance structure. This guide establishes the framework from day one, built around three core mechanisms.

The Customer Focus Team meeting structure defines participants, frequency, and topics for weekly OEM-provider program management discussions. The Defect Reduction Team meeting structure establishes internal provider-side quality accountability with defined metrics and customer access provisions.

The Manufacturing Alert system provides a tiered escalation protocol for supply chain and production issues with defined severity stages, root cause documentation, and resolution tracking. Includes ready-to-use alert templates and guidance on the operational transparency questions that should be built into the governance cadence from the start of the relationship, not discovered after problems surface.

Who this is for

OEM program managers responsible for ongoing EMS provider performance and accountability.

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